SHIPPING METHODS

Upon completion of the order, (a) a confirmation email for the receipt of the order by the company and (b) a message about the dispatch of the order, as mentioned above, will be sent.

Any order placement until 12.00 Greek time, from Monday to Friday can be processed by the company on the same day except for force majeure. Orders that have passed this time will be processed the next day.

Shipping costs

The shipping costs of products as follows:

Greece

• For orders within Greece the charge is free in all purchases from €60.00 and above, otherwise the shipping cost is €5.0 up to 3 kg. For each additional kilo, the charge is €1.24.
• Shipping time: 2-5 working days

Especially for the case in which the consumer exercises the right of withdrawal – cancellation or replacement of the product, the free shipping concerns only the first time he will exercise the above right. In case the consumer exercises the above right additional times, then he will be charged both with the costs of sending the product to the company and with the re-shipping costs of the new product to the consumer. The consumer in this case can choose the shipping company himself, taking responsibility for shipping.

Orders are received within 2-5 working days. In some cases where product availability is different (listed on the product page as limited stock) you will be notified of the delivery date. In case your order can not be processed due to force majeure (bad weather, strikes, etc.), we will contact you to let us know if you want to wait for its shipment or any cancellation (if the order is already paid, the purchase amount is refunded in full). Please note that for distances of more than 15 km from cities where the partner courier is based as well as in some remote islands there may be an additional delay in delivery (due to inaccessible area). All our orders are sent in cooperation with ACS Courier. At this link you can search for a shipment with the shipment number you received from us for your order: https://www.acscourier.net.

Keep in mind that the delivery time for bulky items can in no case exceed 15 calendar days. However, the maximum limit set by the legislation on e-commerce and distance selling is 30 calendar days.

Keep the following in mind:

• The order can not change delivery address from the moment it is delivered to the courier by our company.

In case the courier does not find you at the address you stated, will leave you a notice to set a new day & time of delivery.

• Orders within Greece are delivered from 9.00am until 7.00pm (or depending on the opening hours of the local courier).

• It is possible to pick up at a specific day and time, as well as the possibility of delivery on Saturday. Call the ACS Local Service Store. If you do not know it, you can find it here on the ACS page.

• In case you wish to pick up your order directly from the local courier store or if you want to add any other note, please mention it in the “Order Notes” field when completing the order (Checkout page).

PAYMENT METHODS

At www.kentrokleidarias.gr, you will find the following options for the payment of your order:

1. Through credit, debit and prepaid cards of Visa, Mastercard, Maestro.
   

    

   
   
   
   
   Especially for payment by credit and debit cards, the user will be transferred to a secure environment provided by partner bank of our company for maximum security. At this point, it is worth noting that the company is not aware of or retains any element of the payment card. The details are given only in the secure bank environment, and the user is asked to carefully read the terms mentioned in this environment before giving his card details. The company is not responsible for any damage suffered by the user at this stage. The non-approval of payment by the card issuer does not create any responsibility of the company, as the contract will be considered as not concluded. All card payments are processed through electronic payment platform of bank and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its final recipient, who will be able to decrypt it using the appropriate key.

2. Cash on delivery (only for residents of Greece). Payment will be made by the user to the courier upon delivery of the parcel, with an extra charge of 1.5 euros for deliveries within Greece.
3. Payment by bank transfer to our account. The available bank accounts and their details will be displayed upon completion of the order (page “Checkout”). They will also be included in the confirmation email regarding the receipt of the order by the company.
4. Payment at the store (company headquarters) upon receipt of the order. Orders with this payment method will be kept in the store for 48 hours from the time of ordering. Beyond this time limit they will be canceled without notice unless there is a special consultation with the customer.

KENTIOGLOU VAS. I. & Co OE
info@kentrokleidarias.gr